Frequently asked questions
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Made Whole is a small family-owned business, when I say, “we/us/our” I am referring to one person (myself, Geena) not a team or a robot. So please understand that information such as pricing, ingredients, delivery days and times may differ from time to time.
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We call them “home made” as they give the heart warming feel of a home cooked meal prepared with love. All our products are made in our purpose build Made Whole kitchen space. We are MPI certified and comply with a strict set of guidelines to ensure health and safety standards are not only upheld but exceeded.
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Our products DO NOT contain nuts, soy, dairy, egg, wheat. Our salmon puree blend is the only blend that contains fish.
All customers need to be aware of a child’s allergies prior to exposing to new foods/flavours.
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Best used before 5 months, although we have no doubt they will have been demolished by then. Once defrosted keep for no longer than 48 hours in the fridge. We do not recommend refreezing once a meal has been defrosted.
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Exposure, exposure, exposure!! It can take up to 15 exposures to a food before your little one enjoys it. Just because they turn away from a food doesn’t mean they don’t like it. It’s all new. It’s all a journey, so keep offering.
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No they aren’t completely organic - I did explore this in the very early days but found to do so we would be creating a product with a price point that would be unrealistic and completely miss the point and opportunity to help as many parents as we could. We do use A LOT of organic ingredients and I have been selective with where we do to gain maximum nutrients. Any produce that features in the dirty dozen we source organically. Any ingredients that commonly contain additives/thickeners etc or that commonly undergo processing that can diminish quality or nutrients we select organically. All nourishing fats such as olive oil, coconut oil, coconut cream, tomatoes, onion and garlic. Chicken and chicken livers are organic, salmon is sustainably farmed, the beef and lamb is kiwi grass fed. There is so much thought and consideration that goes into every blend.
Delivery/Shipping details
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Cut off for all orders is 3pm Monday. Orders are delivered on Tuesday* unless you have opted to ‘pick up’ at check out.
*Taupo deliveries arrive on Wednesday
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Sorry we do not offer nation-wide shipping. We do however deliver to over 100 postcodes across Tauranga, Waikato, Hamilton, Auckland and surrounding areas.
Find out more about where we deliver to here. Delivery Details
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If your address is outside of the delivery zone, your order may still be processed if you use Apple Pay but you will be notified and refunded the amount of the purchase.
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Minimum spend of $59 to qualify for delivery to ensure your product arrives in the best condition possible.
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Check out here Delivery Prices
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We deliver to your front door with your goodies securely packed using insulated boxes lined with wool cool and an ice pack if you are in the Auckland/Waikato areas.
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Free pick up is available from Tauranga - please select this option at checkout.
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Pick-up is to be organised via email. Pick-up days are Wednesday, Thursday & Friday between 1pm – 3pm. I am super flexible so if these days and times don’t work I am happy to make a time that suits you.
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Visit our full Delivery details here.